Browsing by Author "DAHLIYANTI, NOVITA DWI"

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IDENTIFICATION OF PATIENT SATISFACTORY PROFILE FOR OUTPATIENT PHARMACEUTICAL SERVICE AT PRIVATE AND GOVERNMENT HOSPITAL WITHIN SEMARANG DISTRICT

DEWI, PRAMITHA ESHA NIRMALA; DAHLIYANTI, NOVITA DWI (School of Pharmacy, Faculty of Medicine and Health Science, Universitas Muhammadiyah Yogyakarta. Akademi Farmasi Nusaputera, 2016-12-09)

In this era of hospital rivalry in Indonesia, patient satisfaction is becoming more important than ever. A hospital has to be able to maintain its quality by meeting patient’s expectation for their satisfaction. Indonesian ...