Browsing by Author "DEWI, SISKA TIARA"
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PENGARUH PERSEPSI KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN KFC YOGYAKARTA
DEWI, SISKA TIARA (FE UMY, 2018-04-28)This study aims to analyze the impact of the service quality perceptions on the customers’ satisfaction and customers’ loyalty in KFC Sudirman Yogyakarta (study based on the customers of KFC Sudirman Yogyakarta). The subject ...