Browsing by Author "WICAKSONO, MUHAMMAD FUAD"
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ANALISIS PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN JASA PENGIRIMAN J&T EXPRESS TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI
WICAKSONO, MUHAMMAD FUAD (FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2019-02-26)This study aims to analyze the effect of service quality and trust in J & T Express shipping services on customer loyalty with customer satisfaction as a mediating variable. the subjects in this study were the people of ...