Browsing by Subject "Quality Service, Customers’ Satisfaction, Servqual"
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KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DENGAN MENGGUNAKAN METODE SERVQUAL PADA BANK SYARIAH MANDIRI KCP WIROBRAJAN
(FAI UMY, 2017-05-17)This research aims to know the influences of service quality towards the customers’ satisfaction, and also the customers’ satisfaction level. The service quality is measured using tangible, realibility, responsiveness, ...