Browsing ICONPO 2011 International Conference on Public Organization by Author "ANWARUDDIN, AWANG"

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    • THE STRATEGY FOR IMPROVING PUBLIC SERVICES DELIVERY IN INDONESIA 

      ANWARUDDIN, AWANG; SURANTO, SURANTO (DEPARTMENT OF GOVERNMENT AFFAIRS AND ADMINISTRATION FACULTY OF SOCIAL AND POLITICAL SCIENCE UMY, 2011-01-21)
      The crisis of public services in Indonesia has spread out to almost all sectors for decades. The poor level of public services performance suffered by customers is mainly indicated by sluggish service processes and excessive ...