Browsing Lecturers’ Popular Articles by Subject "cultural behavior; civil servant; citizen satisfaction; public services; local government; Indonesia."
Now showing items 1-1 of 1
-
Impact of cultural behavior of civil servants on citizens’ satisfaction with public services: a survey on licensing services of Indonesian local government agencies
(2019-04-01)The low level of citizens’ satisfaction in obtaining public services is caused by the cultural behavior of government employees. Therefore, many governments in developing countries have been reforming the organizational ...