Browsing Publication by Subject "SERVICE QUALITY"
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PENGARUH KUALITAS LAYANAN, NILAI, KEPUASAN PELANGGAN DAN CITRA TERHADAP LOYALITAS PELANGGAN MASKAPAI PENERBANGAN GARUDA INDONESIA DI DIY
(FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2016-10)This study aims to determine how are the service quality, value, customer satisfaction and image to customer loyalty of Garuda Indonesia in Yogyakarta. The sampling method used in this study is judgment sampling. This ... -
PENGARUH TOTAL SERVICE QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN PO. MAJU LANCAR DI YOGYAKARTA
(FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2016-12)This research was conducted to analyze the influence of Total Service Quality Management to the customers’ satisfaction of PO. Maju Lancar in Yogyakarta by using 5 dimensions of TSQM (Said in Ika N Q & Pungky A R, 2011) ...