Browsing Department of Accounting by Author "WULANDARI, INDAH RETNO"
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PENGARUH CITRA RUMAH SAKIT, KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN ( Studi Kasus pada Rumah Sakit Umum Daerah Pandan Arang Boyolali )
WULANDARI, INDAH RETNO (FE UMY, 2016-12-17)This research intended to empirically examine the whether 1.) the hospital’s image affects positively toward costumers’ loyalty, 2.) the quality of service affects positively toward customers’ loyalty, and, 3.) the customers’ ...