Browsing Department of Management by Author "SAMBODO, SATRIYO"
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PENGARUH PERSEPSI KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN JNE EXPRESS
SAMBODO, SATRIYO (FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2018-11-27)This study aims to analyze the influence between perception service quality variables on customer satisfaction, perception service quality to customer loyalty, customer satisfaction on customer loyalty and perception service ...