Browsing Department of Management by Author "AZAM, SEPTERIO ULUL"
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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN
AZAM, SEPTERIO ULUL (FE UMY, 2018-08-16)This study aims to analyze the effect of service quality on customer satisfaction in forming the loyalty of bus customer Sugeng Rahayu in Yogyakarta. In this study the sample obtained as many as 99 respondents selected ...