Browsing Department of Economics and Islamic Banking by Author "ISLAM, MUHAMMAD IZZUL"

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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH DAN SWITCHING INTENTION DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL MEDIASI

ISLAM, MUHAMMAD IZZUL (FAKULTAS AGAMA ISLAM UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2017)

This study aims to determine the effect of Islamic Bank service quality on customer loyalty and switching intention, with customer satisfaction as mediation variable. This research was conducted in 5 Islamic Bank in ...