Browsing Department of Economics and Islamic Banking by Subject "Service Quality, Price Perception, Customer Satisfaction, Switching Intention. Kualitas Layanan, Persepsi Harga, Kepuasan Nasabah, Switching Intention."
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PENGARUH KUALITAS LAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN NASABAH DAN SWITCHING INTENTION
(FAI UMY, 2017-05-19)This research aims to analyze the influence of service quality and price perception towards the customer satisfaction and switching intention. The object of this research are customers from 5 biggest Sharia Bank in Indonesia; ...