| dc.contributor.author | AULIA GHUFRON, AHMAD | |
| dc.date.accessioned | 2018-10-18T03:52:49Z | |
| dc.date.available | 2018-10-18T03:52:49Z | |
| dc.date.issued | 2018 | |
| dc.identifier.uri | http://repository.umy.ac.id/handle/123456789/22276 | |
| dc.description | Latar belakang: Perkembangan rumah sakit yang semakin pesat
menimbulkan persaingan yang begitu ketat, sehingga menuntut adanya
persaingan atas produk dan kepercayaan pasien. RS PKU Muhammadiyah
Yogyakarta dan Gamping merupakan rumah sakit swasta yang bekerja sama
dengan BPJS sebagai rumah sakit rujukan di Daerah Istimewa Yogyakarta
dan Jawa Tengah. Dalam misinya, setiap rumah sakit diharuskan memberikan
pelayanan kesehatan yang optimal dan memuaskan bagi semua lapisan
masyarakat dan disertai dengan da’wah Islam, amar ma.ruf nahi munkar di
bidang kesehatan. Perusahaan yang gagal memuaskan pelanggannya akan
menghadapi masalah yang lebih pelik akibat dampak negative word-ofmouth.
Subjek dan Metode: Penelitian ini adalah penelitian analitik dengan
rancangan cross sectional. Populasi pada penelitian ini adalah pasien JKN
kelas III unit hemodialisaRS PKU Muhammadiyah Yogyakarta dan Gamping
1-20 Februari 2018 sebanyak 264 orang. Sampel penelitian ini sebanyak 160
orang dengan teknik pengambilan sampel berdasarkan rumus Krecjie &
Morgan. Analisis data menggunakan metode t- test.
Hasil: Kepuasan Pasien JKN Di Unit Hemodialisa RS PKU Muhammadiyah
Yogyakarta sebanyak 55 (68,8%) responden menyatakan puas; sedangkan
padaRS PKU Muhammadiyah Gamping sebanyak 72 (90,0%) responden
menyatakan sangat puas; Perbedaan Kepuasan Pasien di RS PKU
Muhammadiyah Yogyakarta Dan Gamping dari 5 aspek, terdapat 2 aspek
memiliki kepuasan yang berbeda yakni aspek tangibles/ nyata dan
responsive/ ketanggapan. RS PKU Muhammadiyah Gamping diketahui lebih
memuaskan dibandingkan PKU Yogyakarta baik dari aspek tangibles/ nyata
maupun responsive/ ketanggapan. Aspek lain seperti reliability/ keandalan,
assurance/ kepastian, dan empathy/ empati antara kedua rumah sakit
diketahui tidak memiliki perbedaan.
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Conclusion: Perbedaan Kepuasan Pasien Jaminan Kesehatan Nasional Di
Unit Hemodialisa RS PKU Muhammadiyah Yogyakarta Dan Gamping dari 5
aspek, terdapat 2 aspek memiliki kepuasan yang berbeda yakni aspek
tangibles/ nyata dan responsive/ ketanggapan.
Keywords: Kepuasan pasien, JKN | en_US |
| dc.description.abstract | Background: The rapid development of hospitals has resulted in intense
competition, which demands competition for patient products and trust. PKU
Muhammadiyah Yogyakarta and Gamping Hospital are private hospitals that
collaborate with BPJS as referral hospitals in the Special Region of
Yogyakarta and Central Java. In its mission, every hospital is required to
provide optimal and satisfying health services for all levels of society and
accompanied by Islamic elements in the health sector. Hospitals that fail to
satisfy their customers will face more complicated problems due to negative
word-of-mouth impacts.
Subject and Method: This research is an analytical study with cross
sectional design. The population of this study were class III JKN patients in
hemodialysis units at PKU Muhammadiyah Yogyakarta and Gamping
Hospital in 1 untill 20 February 2018 as many as 264 people. The sample of
this study is 160 people with sampling techniques based on Krecjie &
Morgan formula. Data analysis using the t-test method.
Result: The satisfaction of JKN Patients in the Hemodialysis Unit at PKU
Muhammadiyah Yogyakarta Hospital in Yogyakarta as many as 55 (68.8%)
respondents expressed satisfaction; while the PKU Muhammadiyah Gamping
Hospital as many as 72 (90.0%) respondents said they were very satisfied;
Patient’s Satisfaction Differences in PKU Muhammadiyah Yogyakarta and
Gamping Hospital has been determined from 5 aspects, there are 2 aspects of
having different satisfaction, such as tangibles and responsiveness. PKU
Muhammadiyah Gamping Hospital is known to be more satisfying than PKU
Yogyakarta both from tangibles and responsiveness. Other aspects such as
reliability, assurance, and empathy between the two hospitals are known to
have no difference.
Conclusion: Among all of the 5 aspects of satisfaction, there are 2 aspect
that have satisfaction differences between PKU Muhammdiyah Yogyakarta
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Hospital and PKU Muhammadiyah Gamping Hospital, such as tangibles and
responsiveness.
Keywords: Patient’s Satisfaction, JKN | en_US |
| dc.language.iso | other | en_US |
| dc.publisher | MMR UMY | en_US |
| dc.subject | Patient’s Satisfaction | en_US |
| dc.subject | JKN | en_US |
| dc.title | PERBEDAAN KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL KELAS III DI UNIT HEMODIALISA RS X DAN Y | en_US |
| dc.type | Thesis | en_US |
