Browsing 04. LECTURERS ACADEMIC ACTIVITIES by Subject "customer satisfaction"
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SERVICE QUALITY, TRUST AND CUSTOMER LOYALTY: THE ROLE OF CUSTOMER SATUISFACTION AT THE HOTEL SERVICES INDUSTRY IN INDONESIA
(SRAC - Societatea Romana Pentru Asigurarea Calitatii, 2018-10)This study aims to give a contribution to the literature in terms of; first, providing a development in the empirical research model of the relationship between service quality (SERVQUAL) on cuslomer salisfaction; second, ...