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    • KUALITAS PELAYANAN PUBLIK PADA KOMUNITAS ADAT: STUDI KASUS KOMUNITAS ORANG LOM DI KABUPATEN BANGKA TAHUN 2012-2013 

      RYSTIAN, ANDRE; SURANTO, SURANTO (Master of Government Affairs and Administration, Post Graduate Program, Universitas Muhammadiyah Yogyakarta, Indonesia collaborate with Asia Pacific Society For Public Affairs (APSPA) http://apspa.org, Asosiasi Dosen Ilmu Pemerintahan Indonesia (ADIPSI) http://www.adipsi.org/, Asosiasi Ilmu Pemerintahan Perguruan Tinggi Muhammadiyah (AIPPTM)http://aipptm.com/, Jusuf Kalla School Of Government (JKSG) http://jksg.umy.ac.id/., 2014-06-01)
      The purpose of this study was to describe the quality of public services in the Air Abik dan Pejam, Gunung Muda in 2012-2013. While the service quality measurement instrument in this study using Zeithaml thinking that; ...