|dc.description.abstract||Purpose – This paper aims to share the activities of library services in the new-normal era. The paper
describes libraries’ circumstances since their reopening in early June 2020. Furthermore, it provides details on
how libraries have adopted several most appropriate practices changing physical to online services.
Design/methodology/approach – This paper describes various university library services in Indonesia
in the new-normal era by using literature and documentary reviews as the approaches. The data were
primarily collected from webpages, blogs, social media, newsletters and specific journals organized by
university libraries. The survey was carried out by involving 126 university librarians incorporated in the
University Libraries Forum. It highlighted the current conditions of university libraries and the most
appropriate practices of library services in the new-normal era.
Findings – The most appropriate practices of university library services in the new-normal era are
provided. Libraries in Indonesia have experienced a service transformation implementing the COVID-19
health protocols. Likewise, almost all university library services became virtual. Accordingly, there were
several challenges faced by librarians and users in carrying out virtual activities in the library.
Originality/value – This paper provides a great value for libraries in responding to COVID-19 and those
starting to reopen. It reveals the most appropriate library service practices and challenges in the new-normal
era, which are useful for current and future insight development.||en_US