Browsing 03. DISSERTATIONS AND THESIS by Author "DWIKASANDI, RIZA"
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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA HOMER LAUNDRY DI YOGYAKARTA)
DWIKASANDI, RIZA (FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2019-02-28)This study aims to analyze the influence of service quality variables on customer satisfaction, service quality on customer loyalty, customer satisfaction on customer loyalty, and service quality on customer loyalty ...