Browsing 03. DISSERTATIONS AND THESIS by Author "PUTRI, DIANI CONSTANTY PERMATA"
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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL PEMEDIASI (STUDI KASUS DI LARISSA SKINCARE YOGYAKARTA)
PUTRI, DIANI CONSTANTY PERMATA (FE UMY, 2017-03-27)This study aimed to analyze the influence of service quality on customer loyalty through customer satisfaction as an intervening variable case study in Larissa skincare Yogyakarta. The object of this study is Larissa ...