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PENGARUH TOTAL SERVICE QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN PO. MAJU LANCAR DI YOGYAKARTA
(FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2016-12)
This research was conducted to analyze the influence of Total Service Quality Management to the customers’ satisfaction of PO. Maju Lancar in Yogyakarta by using 5 dimensions of TSQM (Said in Ika N Q & Pungky A R, 2011) ...