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PENGARUH KUALITAS LAYANAN, NILAI, KEPUASAN PELANGGAN DAN CITRA TERHADAP LOYALITAS PELANGGAN MASKAPAI PENERBANGAN GARUDA INDONESIA DI DIY
(FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2016-10)
This study aims to determine how are the service quality, value, customer satisfaction
and image to customer loyalty of Garuda Indonesia in Yogyakarta. The sampling method
used in this study is judgment sampling. This ...