Participant of National Health Insurance are served in Prof Dr. SoerojoMagelang Mental Health Hospital but there are still unpaid claims Case in this research is about non-psychiatric unfeasible payment claim in 2016. This research’s aim is to find out about the factors that cause nonpsychiatric unfeasible claim in January until December 2016. This research is an exploratory case study with single holistic case study design with analyzing data from one hospital. The result shows that up to 235 cases are dominated by one episode treatment. Unfeasible claim has not handled yet on specific way, so that we need settled policies and process set by the Head. Keyword(s): Non Psychiatry unfeasible payment claim in 2016, Prof DrSoerojoMagelang Mental Health Hospital.