| dc.contributor.author | WIJANARTO, DIDIK | |
| dc.date.accessioned | 2018-10-24T03:55:16Z | |
| dc.date.available | 2018-10-24T03:55:16Z | |
| dc.date.issued | 2018 | |
| dc.identifier.uri | http://repository.umy.ac.id/handle/123456789/22563 | |
| dc.description | Pada era reformasi birokrasi ini pemerintah dituntut dapat melaksanakan
pelayanan kepada masyarakat secara cepat, adil, dan transparan. Oleh karena itu instansi
pemerintah yang bertanggung jawab pada penyelenggaraan pelayanan publik wajib
melaksanakan pelayanan dengan sebaik-baiknya karena pelayanan publik ini akan
berdampak luas khususnya pada kepercayan masyarakat kepada pemerintah.
Penelitian ini bertujuan untuk memberikan evaluasi terhadap kinerja Dinas
Penanaman Modal dan Perizinan Terpadu Kabupaten Kulon Progo serta mengetahui
tingkat kepuasan masyarakat penerima layanan perizinan. Jenis penelitian yang
digunakan adalah diskriptif kualitatif dengan melakukan penelitian lapangan,
sedangkan metode pengumpulan datanya dengan melakukan penyebaran kuesioner,
wawancara dan observasi lapangan.
Populasi penelitian ini adalah masyarakat yang mendapatkan pelayanan dan
aparatur penyelenggara pelayanan publik pada Dinas Penanaman Modal dan Perizinan
Terpadu Kabupaten Kulon Progo. Jumlah sampel masyarakat yang mendapatkan
pelayanan sebanyak 100 responden dan aparatur penyelenggara pelayanan publik
sebanyak 5 sampel. Pengambilan sampel masyarakat yang mendapatkan pelayanan
dilakukan dengan metode convenience sampling, sedangkan untuk aparatur
penyelenggara pelayanan public dilakukan dengan metode non probabilitas dengan
teknik Purposive Sampling. Teknik analisis yang dipergunakan adalah diskriptif
kualitatif.
Berdasarkan hasil penelitian, diketahui bahwa kinerja Dinas Penanaman Modal
Dan Perizinan Terpadu Kabupaten Kulon Progo cukup baik dimana capaian realisasi
keuangannya mencapai 97,07 %, sedangkan capaian realisasi kinerjanya mencapai
97,21 %. Kualitas kinerja pelayanan publik pada Dinas Penanaman Modal Dan
Perizinan Terpadu Kabupaten Kulon Progo termasuk kategori B (Baik), dengan nilai
Indeks Kepuasan Masyarakat (IKM) sebesar 74,69 (tujuh puluh empat koma enam
puluh sembilan).
Kata kunci : Pelayanan, efektivitas, kinerja. | en_US |
| dc.description.abstract | In this era of bureaucratic reform, the government is required to be able to carry
out services to the community quickly, fairly and transparently. Therefore, government
agencies responsible for the implementation of public services must perform services as
well as possible because this public service will have a broad impact, especially on the
belief of the community to the government.
This study aims to provide an evaluation of the performance of the Department
of Investment and Integrated Licensing Kulon Progo Regency and know the level of
satisfaction of the community receiving the licensing service. The type of research used
is descriptive qualitative by conducting field research, while the method of data
collection by distributing questionnaires, interviews and field observation
The population of this study is the people who get services and apparatus of
public service providers at the Department of Investment and Integrated Licensing
Kulon Progo Regency. The number of samples of people who received services as many
as 100 respondents and public service providers apparatus as many as 5 samples.
Sampling of people who get service is done by convenience sampling method, while for
apparatus of public service provider is done by non probability method with Purposive
Sampling technique. The analysis technique used is qualitative descriptive.
Based on the results of the research, it is known that the performance of the
Department of Investment and Licensing Integrated Kulon Progo Regency is good
enough where the achievement of financial realization reached 97.07%, while the
achievement of performance realization reached 97.21%. The quality of public service
performance at the Department of Investment and Integrated Licensing of Kulon Progo
Regency is categorized as B (Good), with the value of Community Satisfaction Index
(IKM) of 74.69 (seventy four point sixty nine).
Kata kunci : Service, effectiveness, performance. | en_US |
| dc.language.iso | other | en_US |
| dc.publisher | MSI UMY | en_US |
| dc.subject | Service | en_US |
| dc.subject | effectiveness | en_US |
| dc.subject | performance | en_US |
| dc.title | ANALISIS EFEKTIVITAS PERAN DAN FUNGSI DINAS PENANAMAN MODAL DAN PERIZINAN TERPADU KABUPATEN KULON PROGO DALAM PENYELENGGARAAN PELAYANAN PUBLIK | en_US |
| dc.type | Thesis | en_US |
