EFFECTIVENESS OF PATIENT CENTERED CARE TO REDUCE ANXIETY LEVEL AND IMPROVE SATISFACTION IN PATIENTS UNDERGOING CATARACT SURGERY
Abstract
Research on Patient Centered Care (PCC) in cataract patients is still limited, especially those that
analyze the effectiveness of PCC in reducing anxiety levels and improving the patient satisfaction.
This study was a quasi-experimental pre- and post-test design, which involved 30 treatment
respondents and 30 control respondents. The instrument used a SAI questionnaire to measure anxiety
and SERVQUAL modifications to measure patient satisfaction. The study was conducted at Nganjuk
Eye Clinic in October-November 2018. Analysis of data using paired t-test and independent t-test.
The results of difference tests of anxiety levels before and after PCC and difference tests of anxiety
levels of the control and PCC group showed the results of sig. 2-tailed = 0,000. Whereas the
difference tests of satisfaction levels between the control and PCC group were obtained sig. 2-tailed =
0.035. The PCC Effect Size obtained strong effects (2.59 and 4.31) in reducing anxiety and average
effect (0.56) on improving satisfaction. There were significant differences in the level of anxiety and
satisfaction in both groups. The results showed that PCC was very effective in reducing anxiety levels
and quite effective in improving the satisfaction on cataract surgery patients