Higher educational institutions in Indonesia currently employ both temporary and permanent administrative staffs to assist to run educational programs. In Indonesian cultural context, administrative staffs comprise important educational factors that can ensure the success of the program. Yet, which temporary or permanent administrative staffs that contribute better support to the program need to be studied. This paper aims to reveal the different roles of temporary and permanent administrative staffs in the educational processes in the context of Indonesian culture. Adopting qualitative approach, the researcher gathered the data by conducting in-depth interview to 10 leaders in the middle management level at Universitas Muhammadiyah Yogyakarta to dig information related to roles of temporary and permanent staffs in providing supports in the process of undertaking academic program. Employing thematic analysis, the study finds various factors that influence of the working performance of temporary and permanent staff including working motivation, working experience, age, openness toward change, personality, and communicative skills. Comparing overall working performance of the temporary and permanent administrative staffs indicate that temporary staff show better indicators.