The need for human resources in the world of aerospace is still large, while a number of cases show service quality that is not in line with expectations. This study will fill gaps about competent human resource needs. The purpose of this study is to identify and analyze the efforts of educational and training institutions in preparing competent human resources, and examine how educational and training institutions overcome obstacles in preparing human resources in the field of aviation in Indonesia. The research method is descriptive normative with a qualitative approach. The data used are secondary data, which is set forth in the form of a logical and systematic description linking the facts with the applicable regulations. The results of this study indicate that the role of education and training of workers is very important to improve human resources, so that they better understand their job responsibilities. Therefore competent and high performance human resources will make a positive contribution to the organization. Work discipline needs to be done in order to achieve maximum service, so that it has an impact on customer satisfaction.