THE INFLUENCE OF ELECTRONIC WORD OF MOUTH ON BRAND IMAGE AND BRAND TRUST AND ITS IMPACT ON PURCHASE INTENTION (EMPIRICAL STUDY ON MI FANS YOGYAKARTA COMMUNITY)
Date
2018-09Author
HAEKAL, REZA
HANDAYANI, SITI DYAH
NURYAKIN, NURYAKIN
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Show full item recordAbstract
This study discusses electronic word of mouth on purchase intention directly and indirectly
with brand image and brand trust as a mediating variable on Mi Fans Community in
Yogyakarta.The population in this study are all member of Mi Fans Community in Yogyakarta
on social media application Telegram with the total amount of 1.300 members. Sampling
technique used in this research is purposive sampling that amount of 180 samples. The data
were collected using a questionnaire and then analyzed using a statistical test by SEM
(Structural Equation Modelling) using AMOS 21.The result shows that the electronic word of
mouth had significant effect directly toward purchase intention, but electronic word of mouth
indirectly through brand image and brand trust shows no influence toward purchase intention.
It indicates that electronic word of mouth on purchase intention is direct influence without the
role of the mediation variable.
Keywords: Elcetronic word of mouth, brand image, brand trust, and purchase intention.