Browsing 10. STUDENT PAPERS by Subject "SERVICE QUALITY"
Now showing items 1-3 of 3
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PENGARUH KUALITAS LAYANAN, NILAI, KEPUASAN PELANGGAN DAN CITRA TERHADAP LOYALITAS PELANGGAN MASKAPAI PENERBANGAN GARUDA INDONESIA DI DIY
(FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2016-10)This study aims to determine how are the service quality, value, customer satisfaction and image to customer loyalty of Garuda Indonesia in Yogyakarta. The sampling method used in this study is judgment sampling. This ... -
PENGARUH KUALITAS PELAYANAN PERPAJAKAN , PENGETAHUAN PERPAJAKAN, KESADARAN MEMBAYAR PAJAK DAN PERSEPSI WAJIB PAJAK ATAS PENERAPAN SISTEM E-TAX SERVICES TERHADAP KEPATUHAN MEMBAYAR PAJAK
(FAKULTAS EKONOMI UMY, 2016)Tax is the largest state income.Taxes have a mandatory to obligate and constrain which has regulated in law. A taxpayer should pay the tax to support the state development. Therefore, there are many factors that affect ... -
PENGARUH TOTAL SERVICE QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN PO. MAJU LANCAR DI YOGYAKARTA
(FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2016-12)This research was conducted to analyze the influence of Total Service Quality Management to the customers’ satisfaction of PO. Maju Lancar in Yogyakarta by using 5 dimensions of TSQM (Said in Ika N Q & Pungky A R, 2011) ...