| dc.contributor.author | DEWI, PRAMITHA ESHA NIRMALA | |
| dc.contributor.author | DAHLIYANTI, NOVITA DWI | |
| dc.date.accessioned | 2017-09-07T04:19:44Z | |
| dc.date.available | 2017-09-07T04:19:44Z | |
| dc.date.issued | 2016-12-09 | |
| dc.identifier.isbn | 978-602-757-793-0 | |
| dc.identifier.uri | http://repository.umy.ac.id/handle/123456789/14368 | |
| dc.description | In this era of hospital rivalry in Indonesia, patient satisfaction is becoming more
important than ever. A hospital has to be able to maintain its quality by meeting patient’s
expectation for their satisfaction. Indonesian assumption of a condition where private
hospitals give better pharmaceutical care than government hospital became a basis
of this study to prove scienti cally from patient perspective and expectation towards
pharmaceutical care in each hospital. Dr Kariadi General Hospital was chosen to
represent a government hospital while St Elizabeth as a private hospital representative.
Those hospitals was the top referral hospitals in Semarang district, and can be assumed
re ecting the population circumstances. This study was a descriptive, cross-sectional
study and data acquisition was done through questionnaire based on ServQual model
and in-depth interview on 60 out-patient subjects in each hospital. Using Mann Whitney
test to nd out the difference of satisfactory score between hospitals, he results showed
signi cant differences in empathy dimension (p = 0.014) and reliability dimension (p =
0.000). From the empathy dimension, it shows that patients feel pharmaceutical care in
St Elizabeth hospital gives better concern, where from reliability dimension the patients
feel Dr. Kariadi Hospital is more able to give a reliable and accurate service compared
to St Elizabeth hospital. | en_US |
| dc.description.abstract | In this era of hospital rivalry in Indonesia, patient satisfaction is becoming more
important than ever. A hospital has to be able to maintain its quality by meeting patient’s
expectation for their satisfaction. Indonesian assumption of a condition where private
hospitals give better pharmaceutical care than government hospital became a basis
of this study to prove scienti cally from patient perspective and expectation towards
pharmaceutical care in each hospital. Dr Kariadi General Hospital was chosen to
represent a government hospital while St Elizabeth as a private hospital representative.
Those hospitals was the top referral hospitals in Semarang district, and can be assumed
re ecting the population circumstances. This study was a descriptive, cross-sectional
study and data acquisition was done through questionnaire based on ServQual model
and in-depth interview on 60 out-patient subjects in each hospital. Using Mann Whitney
test to nd out the difference of satisfactory score between hospitals, he results showed
signi cant differences in empathy dimension (p = 0.014) and reliability dimension (p =
0.000). From the empathy dimension, it shows that patients feel pharmaceutical care in
St Elizabeth hospital gives better concern, where from reliability dimension the patients
feel Dr. Kariadi Hospital is more able to give a reliable and accurate service compared
to St Elizabeth hospital. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | School of Pharmacy, Faculty of Medicine and Health Science, Universitas Muhammadiyah Yogyakarta. Akademi Farmasi Nusaputera | en_US |
| dc.subject | Satisfaction, Pharmaceutical Care, Hospital, Semarang | en_US |
| dc.title | IDENTIFICATION OF PATIENT SATISFACTORY PROFILE FOR OUTPATIENT PHARMACEUTICAL SERVICE AT PRIVATE AND GOVERNMENT HOSPITAL WITHIN SEMARANG DISTRICT | en_US |
| dc.type | Book | en_US |
