GAMBARAN KEPUASAN PASIEN BPJS DAN PASIEN NON BPJS TERHADAP KOMUNIKASI TERAPEUTIK DOKTER GIGI DI PUSKESMAS MANTRIJERON YOGYAKARTA
TYAS, NURUL WENING
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Background: Therapeutic communication is a structured communication that can solving patients problems in dental health and also build a good relationship between doctors and patient. A good relationship between them can facilitate the doctor’s direction care and can make patient satisfaction. Based on previous research, there is difference of satisfaction between BPJS patient and non-BPJS patient. This research was conducted at Mantrijeron Public Health Center of Yogyakarta. Mantrijeron Public Health Center of Yogyakarta is the only health center that has received a plenary assessment. Aim: To provide an overview of satisfaction between BPJS and non-BPJS patients with therapeutic communication of dentists at Mantrijeron Public health center of Yogyakarta. Methode : This is a descriptive observasional research with cross sectional design using questionnaire about satisfaction. The data of this research analysis by descriptive analysis in the form of frequency distribution.The sample size was 220 respondents, divided into two groupss, 110 BPJS patients and 110 non-BPJS patients who have recieved dental treatment at Mantrijeron Public Health Center of Yogyakarta. Result and conclusion: The results showed that patients BPJS and non BPJS patients expressed satisfaction to therapeutic communication dentist at Mantrijeron Health Center Yogyakarta. Satisfaction of BPJS patient and patient of Non BPJS to dentist communication have average value of satisfaction equal to 4,1 in patient BPJS and equal to 3,99 in patient of non BPJS so that included in satisfied category.