PERCEPTION OF BANDUNG CITIZEN TOWARD OF PUBLIC POLICY INFORMATION THROUGH SOCIAL MEDIA RIDWAN KAMIL’S AS MAYORS OF BANDUNG CITY PERIOD 2013-2018
Abstract
Public perception is a view or assessment of an individual to a thing or
object concerned. Capital City of West Java Province, Bandung City is one of the
cities that continue to make innovations in government, especially in the field of
information technology. On November 18, 2015 Bandung City has been named as
the finalist of the world's top six for Smart City innovation from the World Smart
City Organization in Barcelona, Spain. One form of Smart City Bandung is uses
social media Twitter as a source of public policy information by the Guardian of
Bandung City period 2013-2018, Ridwan Kamil. The use of Twitter as a source of
public policy information aims to gain support and facilitate interaction with the
community. This research aims to determine the perception of Bandung
community to public policy information sources through social media twitter
Ridwan Kamil as Mayor of Bandung during the year 2017.
The methodology used is quantitative research. The research's data were
obtained by distributing the questionnaire online. While the theoretical basis used
is the theory of various criteria of e-government by Papadomichelaki & Mentzas.
The results of this research indicate that the use of Twitter as a source of
public policy information (1) Easy to use and fast indefinitely space and time (2)
Content interesting and reliable (3) Multifunctional and get high support from the
community. So, step of Ridwan Kamil by using social media twitter as a source of
public policy information is good for the example given the resulting impact is
positive.