MANAJEMEN RISIKO OPERASIONAL DI BMT BINA IHSANUL FIKRI CABANG GEDONGKUNING YOGYAKARTA
Abstract
Risk management is to identify, measure, monitor and control the course of business activities of the bank in a direction, integrated, and sustainable. Operational risk is the risk of loss resulting from failure of internal processes, HR, IT systems and external factors. Application of operational risk management in BMT BIF is less than the maximum proven in 2014 BMT BIF suffered losses amounting to Rp.700.000.000 because of BMT BIF employees who misused member funds.
This study aims to find out how the application of operational risk management in BMT BIF branch Gedongkuning Yogyakarta. This type of descriptive qualitative research. Data collection techniques used observation, interview and documentation. Data collection is done to Manager, Head of Operational Section, Head of Marketing Division, BNT BMT Customer and Neutral Expert Party in Operational Risk Management. Then the researchers presented data according to the character and data type.
The results of this study indicate that the application of operational risk management in BMT BIF Gedongkuning Yogyakarta branch has not been good because based on the results of research, in daily savings products that should write in the book list savings is the customer BMT, but in practice, who wrote in the book list savings are employees BMT who often make mistakes recording and ultimately cause harm to customers BMT BIF.