HUBUNGAN MUTU PELAYANAN DENGAN TINGKAT KEPUASAN PASIEN BPJS KESEHATAN DI PUSKESMAS SRUWENG KABUPATEN KEBUMEN
Abstract
Badan Penyelenggara Jaminan Sosial (BPJS) is a legal entity established to organize health insurance. Health facility have a duty to provide a public health center according to the quality of service. If patient didn’t get a well service, the patient have authority to stop the contract with public health services. The patient also can choose primary health center in addition to a health center where the patient is registered first time after a period of 3 (three) months or more. If we want to increase the benefit of primary health center like Puskesmas (Public Helath Center), satisfaction level must be measured and analyzed. The result then shows the quality of health service which been held has met the expectation of patients or not. This research is an analytic observational study with cross sectional design. This research is done by collected all of BPJS Patient who come to Sruweng Public Health Center and 92 responden are taken by consecutive sampling. To know relation between quality of service with satisfaction level of BPJS pastient in Sruweng Public Health Center Kebumen District. Data is analyzed with correlation Spearman Rho (rs). The result from analysis quality of service and patient satisfaction show that there is a relation between a quality of service and patient satisfaction. The significance value (sig2- tailed) 0,000 or p < 0,05 means H1 acceptable and otherwise there is a relation between quality of service and BPJS patient satisfation level in Sruweng public health center.