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PROSES REDISAIN ALUR WAKTU TUNGGU PELAYANAN RAWAT JALAN DI RS MATA DR YAP YOGYAKARTA
(MAGISTER ADMINISTRASI RUMAH SAKIT PROGRAM PASCASARJANA UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2020-01-05)
Background: One of the key aspects to win the customer satisfaction is by
reducing waiting time in outpatient. “Dr. Yap” Eye Hospital is a specialized eye
hospital that registered as a cultural heritage building, serving ...