Browsing Department of Management by Author "KUSUMA, YUNITA WIDIYANTI"
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN
KUSUMA, YUNITA WIDIYANTI (FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2019-11-13)This research aims to analyze the effect of service quality on customer satisfaction. The subjects in this study were all people who had done blood donations in the Sleman branch of the Indonesian Red Cross for at least 3 ...