Browsing Department of Management by Author "NUGROHO, LUTFI SETYO"
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ANALISIS PENGARUH KEPERCAYAAN, KOMITMEN, KOMUNIKASI, DAN PENANGANAN KELUHAN TERHADAP LOYALITAS NASABAH BANK MANDIRI, CABANG YOGYAKARTA
NUGROHO, LUTFI SETYO (FE UMY, 2017-04-18)This research is motivated by the phenomenon of competition in the banking industry in order to gain customer loyalty. Quite a large number of banks especially in the area of Yogyakarta, create a branch of Bank MANDIRI ...