| dc.contributor.author | SAIFUDDIN, AHMAD | |
| dc.date.accessioned | 2018-08-27T03:43:01Z | |
| dc.date.available | 2018-08-27T03:43:01Z | |
| dc.date.issued | 2018-01-26 | |
| dc.identifier.uri | http://repository.umy.ac.id/handle/123456789/20842 | |
| dc.description | Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan jasa terhadap
kepuasan pasien di Puskesmas Jogonalan Kabupaten Klaten. Populasi dalam penelitian adalah
seluruh pasien di Puskesmas Jogonalan. Sampel diambil dengan teknik purposive sampling
sebanyak 120 orang. Data penelitian diperoleh melalui penyebaran kuesioner. Analisis data
dilakukan dengan menggunakan regresi linier berganda setelah sebelumnya dilakukan uji
validitas dan reliabilitas kuesioner.
Hasil pengujian yang dilakukan menunjukkan bukti langsung, kehandalan, jaminan,
daya tanggap, dan empati secara bersama-sama berpengaruh signifikan terhadap kepuasan
pasien di Puskesmas Jogonalan Klaten. Bukti langsung berpengaruh positif dan signifikan
terhadap kepuasan pasien. Keandalan berpengaruh positif dan signifikan terhadap kepuasan
pasien di Puskesmas Jogonalan Klaten. Daya tanggap berpengaruh positif dan signifikan
terhadap kepuasan pasien. Jaminan berpengaruh positif dan signifikan terhadap kepuasan
pasien. Empati berpengaruh positif terhadap kepuasan pasien di Puskesmas Jogonalan Klaten | en_US |
| dc.description.abstract | The purpose of this research is to analysis of influence service quality toward patients
satisfaction in Puskesmas Jogonalan, Klaten. The population of the research is all patients in
Puskesmas Jogonalan. Sample was taken with purposive technic sampling for about 120
people. Research data was obtained through questionnaire. Analysis data was done using
multiple linear regression after doing validity and reliability fest.
The test result was done by showing direct evidence, reliability, guarantee, responsiveness,
and empathy are together significantly influencing the patient satisfaction in Puskesmas
Jogonalan, Klaten. The direct evidence gives positive and significant influence toward the
patient satisfaction. Reliability gives positive and significant influence toward the patient
satisfaction in Puskesmas Jogonalan, Klaten. The responsiveness gives positive and significant
influence toward the patient satisfaction. Guarantee gives positive and significant influence
toward the patient satisfaction. Empathy gives positive and significant influence toward the
patient satisfaction in Puskesmas Jogonalan, Klaten. | en_US |
| dc.publisher | FE UMY | en_US |
| dc.subject | direct evidence, reliability, guarantee, responsiveness, empathy, patient satisfaction. bukti langsung, kehandalan, jaminan, daya tanggap, empati, kepuasan pasien. | en_US |
| dc.title | ANALISIS PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PASIEN DI PUSKESMAS JOGONALAN KABUPATEN KLATEN | en_US |
| dc.type | Thesis
SKR
FEB
368 | en_US |
