One of the government programs to ensure the whole public health is the National Health Assurance (JKN) program. The indicator used to measure the success of the National Health Assurance (JKN) program is the customer satisfaction of the services provided by the hospital. In this JKN era, consumer have high expectations for health services provided especially in pharmaceutical service. Therefore, the aims of this study is to determine the level of consumer use JKN satisfaction of outpatient pharmaceutical services in RSJD Dr. RM. Soedjarwadi Central Java Province. The research used non-experimental research design and descriptively using cross sectional approach. Respondents of this study was 109 respondents, which was obtained through purposive sampling. The data were collected using 26 service items and 26 items of service expectation questionnaire. The analysis was done using Importance Performance Analysis (IPA). From this research it is known that the average value of satisfaction level is 93,79% where the level of reliability reliability dimension 87,59%, responsiveness 93,99%, assurance 96,63%, emphaty 94,58%, and tangible 94,28%. Based on the analysis using Cartesian diagram where from 26 attributes, there are 2 attributes that are in quadrant A, 10 items in quadrant B, 4 items in quadrant C, 7 items in quadrant D, 1 item in intersection of A and C quadrant, and 2 items in intersection of B and D quadrants. Based on the level of conformity, consumers that use JKN at the RSJD Dr. RM. Soedjarwadi the province of Central Java was satisfied with the pharmacy services provided in outpatients counter.