THE ROLE OF ORGANIZATIONAL SUPPORT, ROLE CLARITY, PROCEDURAL FAIRNESS AND NONFNANCIAL MEASURES ON MANAGERIAL PERFORMANCE
Date
2018-07-08Author
NAZARUDDIN, IETJE
REZKI, SRI BUDHI
SAUD, ILHAM MAULANA
PARAMITHA, ANINDYA PUTRI
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The purpose of this study is to analyze the direct effects of nonfinancial
performance measures and organizational support on managerial performance. The
study also examined the direct effect of organizational support on nonfinancial
performance measures. Indirect effect of nonfinancial performance measures through
role clarity and procedural fairness on managerial performance were also tested. This
study used a survey through questionnaires. The research data were obtained from 97
managers working in Microfinance Institutions in Central Java, Indonesia� We used
descriptive statistics and structural equation model to analyze the data� The results
revealed that nonfinancial performance measures and organizational support have a
direct positive impact on managerial performance. Organizational support has a
positive impact on nonfinancial performance measures. The results also show that
clarity roles mediate the relationship between non-financial performance measures
and managerial performance, but procedural fairness is not significant as a mediating
variable. Another finding is that nonfinancial measures mediate organizational
support and managerial performance relationships. The results of the study provide
information to management about the important role of nonfinancial performance
measures and organizational support to improve managerial performance