PENGARUH PROGRAM LOYALITAS TERHADAP KESETIAAN KONSUMEN PADA INDUSTRI HALAL DI YOGYAKARTA
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Date
2018Author
ADHA, MUFTI ALAM
WAHYUDI, ROFIUL
NAHAR, FAIZA HUSNAYENI
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This study aims to examine the effect of perceived benefits of loyalty programs,
which include: financial benefits, social benefits, hedonic benefits, symbolic
benefits of loyalty programs in the Halal Industry. This study also examined
the effect of loyalty programs on brand loyalty. This research was conducted
using a quantitative approach, namely by conducting surveys, online with a
sample of 200 respondents. The data in this study were processed using the
Structural Equation Modeling (SEM) analysis version 21. The results showed
that the financial benefit variables, social benefits, symbolic benefits had a
significant positive effect on loyalty programs. While the hedonic variable on
loyalty programs shows a negative relationship. This study also confirms the
significant positive effect of the loyalty program on brand loyalty.