GAMBARAN KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP KUALITAS PELAYANAN KESEHATAN GIGI DAN MULUT DI PUSKESMAS JETIS II
Abstract
The quality of health care means the standard and ethic of health care which can satisfy every patient. Satisfied that question is feeling after comparing the result that got and the hope that wished in the quality of dental and mouth health care. The measurement of the level of satisfaction of the patient must be an activity that cannot separated from the measurement of health care. This research is descriptive observational that use cross sectional approach. The number of sample determined by quota sampling, means deciding a number of members by quotum or ration. According to the criteria above obtained 100 patient of subject of research that divided into two sub population, 50 patient of BPJS and 50 patient non BPJS. Data analyzed with frequencies statisticsuse the SPSS programe.The analysis of the result of the research of BPJS patient satisfaction overall there is still know to the respondent who stated not satisfied, meanwhile on the non BPJS patient stated satisfied and very satisfied. Most of the satisfaction of BPJS patient known in the tangible aspect (98%) satisfied (4%) very satisfied and the less satisfied known in the reliability aspect (8%) disatisfied, and the satisfaction of non BPJS patient known in the tangible aspect (82%) satisfied (18%) very satisfied and the less satisfied known on reliability aspect (4%) disatisfied. Reviewed as a whole there are differences of the satisfaction between BPJS and non BPJS patient in the quality of dental and mouth health care in Puskesmas Jetis II, with the result of the satisfaction non BPJS patient are better than the satisfaction of BPJS patient