PENGARUH BRAND EQUITY “PATHOK” TERHADAP LOYALITAS KONSUMEN BAKPIA
Abstract
This study aims to find out on
how the brand equity "Pathok" in Yogyakarta and the influence of "Pathok" brand
equity on bakpia consumer loyalty in Yogyakarta. This study used primary and
secondary data. Primary data are obtained by using 281 respondents using
nonprobability sampling techniques with an incidental sampling approach. The data
analysis technique in this study used descriptive analysis and multiple linear
regression analysis. The level of brand equity "pathok" according to the research is
at a high level with an average index of 216.6. The level of loyalty of bakpia
consumers is in the moderate category with an average index of 166.7. Consumers
loyalty of bakpia "pathok" in Yogyakarta are influenced by the independent variable
of brand awareness, perceived quality, brand association and brand loyalty at the
level of 74.2%. Simultaneously, independent variable of brand awareness, perceived
quality, brand association and brand loyalty have a significant effect on consumer
loyalty of bakpia pathok. Hence, the factors that significantly influence consumers'
loyalty of bakpia pathok include perceived quality and brand loyalty.