STRATEGI INTEGRATED MARKETING COMMUNICATION (IMC) UNTUK MENINGKATKAN INKLUSI KEUANGAN SYARIAH MASYARAKAT
Abstract
The research aimed at analysing the application of Integrated Marketing
Communication (IMC) strategy used by BMT Bina Ihsanul Fikri, the obstacles of
IMC strategy application, and the solution to improve sharia finance inclusion.
The research used qualitative approach. The sampling technique was purposive
sampling. The data collecting technique were observation, interview, and
documentation. The data were analysed using Miles and Huberman by reducing
and presenting the data as well as drawing conclusion. The research result
indicates that the application of each IMC element was not optimal, but it could
improve sharia finance inclusion when observed from the number of the member
which increased. There were several obstacles of IMC strategy application such
as community’s negative response, Human Resources’ lack of knowledge on IMC,
and Human Resources’ vacancy in technology and information sector. The
solutions for the obstacles are maximizing the role of the marketing persons by
interacting directly with the customers, supervision and guidance, improvement of
Human Resources’ understanding on the use of each IMC element, and necessity
for Human Resources in technology and information sector.