PENGARUH STRATEGI EXPERIENTIAL MARKETING TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING
Abstract
This research aims to find out the influence of marketing experiential
strategy toward customers' loyalty through customers' satisfaction as an
intervening variable. This research applied quantitative method using data
analysis of Structural Equation Modeling (SEM) with the AMOS program as the
analysis tool. The research population was BNI Syariah branch Yogyakarta with
the number of samples of 118 respondents taken from several customer variants
representing the whole analysis samples. The data collected directly by
distributing questionnaire using Likert scale measurement. The research
hypothesis test results show that the marketing experiential strategy covering
sense, feel, and relate has a significant influence toward the customers'
satisfaction while think and act do not have any influence toward satisfaction.
Marketing experiential strategy covering feel and think has significant influence
toward loyalty while sense, act, and relate do not have any influence toward
loyalty. On the other hand, marketing experiential strategy covering feel and
relate has significant influence toward customers' loyalty through customers'
satisfaction as the intervening variable while sense, act, and think do not have any
influence.