| dc.contributor.author | RACHMAWATI, INDRIA DESY | |
| dc.date.accessioned | 2019-12-03T02:05:54Z | |
| dc.date.available | 2019-12-03T02:05:54Z | |
| dc.date.issued | 2019-03 | |
| dc.identifier.uri | http://repository.umy.ac.id/handle/123456789/30698 | |
| dc.description | Organizational performance, can be shown by the
performance of services in the public sector. Human performance
plays a major role in customer perceptions of service quality. This
study aims to determine the efforts to improve the excellent
service performance of Puskesmas Playen II employees in
Gunungkidul Regency. Using qualitative research methods with a
descriptive approach. Data collection techniques with
observation, interviews and documentation. The analysis used
data reduction, data presentation, and conclusion. The technique
of checking the validity of the data with perseverance of
observation, confirmation, triangulation.
The result, service quality has fulfilled SERVQUAL in improving
employee excellent service performance, performance
improvement indicators are also met. The efforts made to improve
the excellent service performance of employees are: (1) repair
and refinement of infrastructure, (2) Evaluation of routine
employee performance, (3) Training is based on evaluation, so
that it is on target, (4) Making values in serving (5) Routine
satisfaction index survey to find out what service performance
needs to be improved (6) Division of tasks even though they are
still adjusted to their main tasks (7) Careful time distribution so
that all tasks are carried out, (8) Upgrade technology, to
minimize time and power. | en_US |
| dc.description.abstract | Organizational performance, can be shown by the
performance of services in the public sector. Human performance
plays a major role in customer perceptions of service quality. This
study aims to determine the efforts to improve the excellent
service performance of Puskesmas Playen II employees in
Gunungkidul Regency. Using qualitative research methods with a
descriptive approach. Data collection techniques with
observation, interviews and documentation. The analysis used
data reduction, data presentation, and conclusion. The technique
of checking the validity of the data with perseverance of
observation, confirmation, triangulation.
The result, service quality has fulfilled SERVQUAL in improving
employee excellent service performance, performance
improvement indicators are also met. The efforts made to improve
the excellent service performance of employees are: (1) repair
and refinement of infrastructure, (2) Evaluation of routine
employee performance, (3) Training is based on evaluation, so
that it is on target, (4) Making values in serving (5) Routine
satisfaction index survey to find out what service performance
needs to be improved (6) Division of tasks even though they are
still adjusted to their main tasks (7) Careful time distribution so
that all tasks are carried out, (8) Upgrade technology, to
minimize time and power. | en_US |
| dc.language.iso | other | en_US |
| dc.publisher | MAGISTER MANAJEMEN PROGRAM PASCASARJANA UNIVERSITAS MUHAMMADIYAH YOGYAKARTA | en_US |
| dc.subject | KINERJA, KINERJA PELAYANAN, PELAYANAN PRIMA, SERVQUAL | en_US |
| dc.title | UPAYA MENINGKATKAN KINERJA PELAYANAN PRIMA KARYAWAN PUSKESMAS PLAYEN II KABUPATEN GUNUNGKIDUL DENGAN PENDEKATAN SERVQUAL MODEL | en_US |
| dc.type | Thesis | en_US |
