The Panembahan Senopati Hospital is commited in using Anjungan Pendaftaran Mandiri machine as an innovation in registration phase. This step has been taken by the Hospital to improve the service performance due to the long dissactifactory history regarding registration phase. Futhermore, this reaseach aims to analyze the public service performance in using Anjungan Pendaftaran Mandiri at Panembahan Senopati Hospital in 2018. Whether the service using registration machine is better than the manual registration method or not. This research used descriptive-explorative qualitative research aiming to describe phenomena or situation. This research explored and analyzed the events that occured. The phenomena in this reserach was the service performance of the staff in serving the customers using registration machine. The resulst of this study were divided into five indicators, which are tangible, reliability, responsiveness, assurance, and emphaty. From the interview done with customers, it was seen that most all of the indicators are satisfied compared the old method. Dispite, there are still some problems that make customers feel less satisfied with the service