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      • 03. DISSERTATIONS AND THESIS
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      • Department of Management
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Management
      • View Item
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      PENGARUH CITRA MEREK, KEPERCAYAAN MEREK DAN KUALITAS PERSEPSIAN TERHADAP LOYALITAS PELANGGAN JASA KLINIK KECANTIKAN NATASHA SKIN CARE

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      COVER (147.5Kb)
      HALAMAN JUDUL (459.2Kb)
      ABSTRACT (140.0Kb)
      BAB I (265.4Kb)
      BAB II (489.2Kb)
      BAB III (289.5Kb)
      BAB IV (564.1Kb)
      DAFTAR PUSTAKA (291.0Kb)
      LAMPIRAN (874.0Kb)
      Date
      2017-04-19
      Author
      SUARDINI, AYU DYA
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      Abstract
      This study is aimed to analyze the effect of Brand Image, Brand Trust and perceived quality on Customer Loyalty Natasha Skin Care Beauty Clinic services in Yogyakarta. The object of this research is Natasha Beauty Clinic Skin Care, while the subject is the customer of Natasha Skin Care Beauty Clinic in Yogyakarta. The sampling method used in this research is purposive sampling. Respondents in this study were 100 visitor and the user of the Natsha Skin Care product in Yogyakarta. Multiple linear regression analyzes were carried out by SPSS 22 series as a tool of analysis. The results of this study prove that there is no influence of brand images to customer loyalty, then there is the influence of brand trust on customer loyalty and there is influence between perceived quality on customer loyalty of Natasha Skin Care beauty clinic services in Yogyakarta.
      URI
      http://repository.umy.ac.id/handle/123456789/12306
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      • Department of Management

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