PENGARUH EXPERIENTIAL MARKETING TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING
Abstract
This study aims to analyze the influence between experiential marketing
variables on customer loyalty, experiential marketing to customer satisfaction,
customer satisfaction on loyalty and experiential marketing to customer loyalty
through customer satisfaction as intervening variable.
This research was conducted on Special Waroeng Sambal Yogyakarta with
139 samples with purposive sampling technique of non random sampling with
Structural Equation Modeling method that was processed using AMOS 23.0 program.
The results of this study indicate that experiential marketing has no effect on
customer loyalty, experiential marketing has a significant positive effect on customer
satisfaction, customer satisfaction has a significant positive effect on customer loyalty
and experiential marketing affect indirect loyalty, through customer satisfaction as
intervening variable.