ANALISIS PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PASIEN DI PUSKESMAS JOGONALAN KABUPATEN KLATEN
Abstract
The purpose of this research is to analysis of influence service quality toward patients
satisfaction in Puskesmas Jogonalan, Klaten. The population of the research is all patients in
Puskesmas Jogonalan. Sample was taken with purposive technic sampling for about 120
people. Research data was obtained through questionnaire. Analysis data was done using
multiple linear regression after doing validity and reliability fest.
The test result was done by showing direct evidence, reliability, guarantee, responsiveness,
and empathy are together significantly influencing the patient satisfaction in Puskesmas
Jogonalan, Klaten. The direct evidence gives positive and significant influence toward the
patient satisfaction. Reliability gives positive and significant influence toward the patient
satisfaction in Puskesmas Jogonalan, Klaten. The responsiveness gives positive and significant
influence toward the patient satisfaction. Guarantee gives positive and significant influence
toward the patient satisfaction. Empathy gives positive and significant influence toward the
patient satisfaction in Puskesmas Jogonalan, Klaten.