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      • 03. DISSERTATIONS AND THESIS
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      • Department of Economics Science
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Economics Science
      • View Item
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      PENINGKATAN KUALITAS PELAYANAN DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) PADA WAROENG SPESIAL SAMBAL (SS) JALAN GODEAN KM 5,5 YOGYAKARTA

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      HALAMAN PENGESAHAN (579.8Kb)
      ABSTRAK (86.50Kb)
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      BAB II (322.9Kb)
      BAB III (182.2Kb)
      BAB IV (485.9Kb)
      BAB V (91.25Kb)
      DAFTAR PUSTAKA (222.4Kb)
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      NASKAH PUBLIKASI (258.0Kb)
      Date
      2018-06-07
      Author
      RIANI ADININGSIH, DESI
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      Abstract
      This study aims to analyze the improvement of service quality with quality function deployment (qfd) method. The subjects of this study were customers and managers of Waroeng Spesial Sambal (SS) Godean street km 5.5 Yogyakarta. The data of this study were 93 samples obtained from 100 questionnaires that were analyzed using SPSS. Based on the results of the analysis done using the quality function deployment (qfd) method, it is obtained that providing training to new employees, conducting service training to employees, and implementing the SOP per division greatly influenced the improvement of service quality in Waroeng Spesial Sambal (SS) Godean street km 5.5 Yogyakarta.
      URI
      http://repository.umy.ac.id/handle/123456789/23071
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      • Department of Economics Science

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