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      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Islamic Studies
      • Department of Economics and Islamic Banking
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Islamic Studies
      • Department of Economics and Islamic Banking
      • View Item
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      ANALISIS ETIKA PELAYANAN BANKIR PERSPEKTIF PROFETIK

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      HALAMAN PENGESAHAN (584.6Kb)
      ABSTRAK (432.0Kb)
      BAB I (445.9Kb)
      BAB II (512.2Kb)
      BAB III (346.1Kb)
      BAB IV (710.8Kb)
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      DAFTAR PUSTAKA (220.8Kb)
      LAMPIRAN (778.7Kb)
      NASKAH PUBLIKASI (583.0Kb)
      Date
      2019-06-05
      Author
      ASSHIDDIQ, MUHAMMAD JUNDI
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      Abstract
      This study discusses the ethical judgment of bankers‟ service in a prophetic perspective in two BPRS, namely BPRS Madina and BPRS BDW. This study assesses the influence materially and immaterially of service ethics of bankers‟ prophetic perspective in banking. The purpose of this study is to describe the organizational performance between BPRS Madina and BPRS BDW in carrying out service ethics of bankers‟ prophetic perspective. The prophetic meaning is to take on the thought of Kuntowijoyo, it has 3 variables: Amar Ma'ruf (humanization), nahi munkar (liberation) and Tu'minuna Billah (transcendence). And this research using a descriptive qualitative approach. In principle, BPRS has two reasons to carry out service ethics of bankers‟ prophetic perspective. The BPRS carries out the Islamic Sharia required by Allah, which is then exemplified by Rasulullah and BPRS, especially the bankers, carrying out their idol‟s character, which is Rasulullah. In terms of profit, several points were achieved by the BPRS, i.e. customer satisfaction originating from all aspects of the BPRS service, customer convenience obtained from services carried out with sincerity, and flexibility and heart-to-heart with the aim that customers are comfortable in saving in BPRS. Meanwhile, the customer‟s loyalty is indicated by the period of time the customer saves in the BPRS and the characteristics that are different from other BPRS i.e. the attitude and behavior shown by the BPRS to the customer will certainly be embedded in the customer‟s heart and will consider that the BPRS has different characteristics from other BPRS. More important is the way to implement prophetic values on the ethical practices of banker services in BPRS with several methods, namely the application in BPRS which is most effective in giving examples of stakeholders who are role models for other employees, writing the promises of employment or memorandum of understanding (MOU) before employees work at the BPRS.
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      http://repository.umy.ac.id/handle/123456789/29261
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      • Department of Economics and Islamic Banking

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